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Deliverability

Review seven-day selected-client sending health, paginated mailbox evidence, placement, reputation, copy reviews, and next actions.

Updated Sep 11, 2026 11 steps 24 questions answeredOpen this page in the platform
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Overview

Deliverability shows seven days of selected-client sending health by default, including human-likely engagement, authentication, mailbox health, and controlled inbox-placement evidence. Employees also see the client send plan and a daily mailbox audit with first-party outcomes, Google Postmaster reputation, provider-complete placement status, a specific next action, deterministic copy rules, and a cached AI review of current sampled outreach content. Client users can review their own available health and placement results but cannot start tests or view staff-only mailbox evidence.

How to use this page

  1. Select the client and date range

    Choose a client from the global selector. The dashboard opens on the last 7 days. Use 7d, 30d, or 90d, or set inclusive From and To dates up to today. The selected reporting window applies to health totals and trend charts.

  2. Review the employee mailbox audit

    Employees see Mailbox deliverability audit above the health dashboard when All Domains is selected. The latest daily snapshot summarizes Healthy, Needs review, Critical, Not enough evidence, total Mailboxes, warming inspection, authentication, first-party reputation coverage, and recent Google Postmaster evidence. AI copy reviewed shows the share of audited mailboxes whose current sampled outreach fingerprint has completed the cached content review.

  3. Find a mailbox diagnosis and next action

    Use Search or the health filters to narrow the employee mailbox audit. Each request loads up to 25 mailbox rows. Use Previous and Next to move through the full filtered result without changing the current search or diagnosis filter. Review provider, role, domain lifecycle, campaign, authentication, placement, warming, volume, first-party and Google evidence, content rules, AI review, likely cause, confidence, and the recommended next action.

  4. Read provider-complete placement evidence

    Mailbox audit placement uses neutral controls from tests completed within seven days. A reliable result requires readable Google Workspace and Microsoft 365 controls, at least four resolved controls, and at least 95% control coverage. Otherwise the audit stays Not enough evidence. Representative campaign-copy results remain separate from the neutral sender evidence.

  5. Compare first-party and Google reputation

    First Party shows attributable sending outcomes. Google shows domain-level reported metrics separately from collection status. Check the reporting date and available values before changing sending settings. Google auth rates measure reported traffic; DNS SPF pass, DNS DKIM pass and DNS DMARC pass measure setup. Neither is an inbox-placement score. No flagged reported metrics does not prove every prospect received the message in their inbox.

  6. Filter by sending domain

    Choose a sending domain to narrow sending and warmup activity. Use All Domains for complete client totals and the employee mailbox audit. New provider-received bounce and unsubscribe evidence can be tied to the exact mailbox, while older or ambiguous records may remain unavailable for one domain.

  7. Read the health summary

    Review Emails sent, Hard bounce rate, Human-likely open rate, Unsubscribe rate, Warmup spam placement, and Mailboxes. Human-likely opens exclude known image proxies, bots, and security scanners. Opens remain directional and are not an inbox-placement score.

  8. Inspect trends and authentication

    Use the charts for daily volume, delivery failures and opt-outs, human-likely engagement, and bounce trend. Provider rows separate Human-like, Proxy, and Scanner rates. Review SPF, DMARC, DKIM, domain setup, and mailbox recommendations before changing sending.

  9. Review the client send plan

    Employees may see the weekly goal, seven-day pace, Safe cap per week, Protected per day, and goal comparisons. Safe capacity comes from active mailboxes linked to a running cadence across five sending weekdays.

  10. Run and interpret a placement test

    Employees choose an active Sender or Primary mailbox whose mail transport is ready. The picker can include delegated or connected Google Workspace, Microsoft 365, and SMTP/IMAP mailboxes. Mailboxes that need reauthentication or do not have a healthy required connection stay out of the list. SalesHive sends a neutral control and representative campaign copy to available Google Workspace and Microsoft 365 seed inboxes. Results identify the provider and Control or Campaign probe, report Primary, tab, Spam, or Not delivered, and may show a likely cause with evidence confidence. Client users can review available results but cannot start a test.

  11. Separate evidence coverage from delivery health

    In the employee mailbox audit, mailbox assessment shows the share assessed healthy and the review, critical and unknown groups. Warming inspected, Sending evidence coverage, Google data coverage and AI copy reviewed measure how much evidence is available. Neutral coverage bars do not grade provider health. Google evidence counts separate reported metrics, no published data, access requirements, collection errors and missing snapshots. Use provider-specific isolated placement tests alongside real sending outcomes. Warming interactions, spam rescues and one test inbox cannot establish inbox delivery to every prospect. Running the audit only refreshes the assessment from stored evidence.

What the buttons do

7d / 30d / 90d
Loads a preset date range for the selected client.
From / To
Sets a custom dashboard date range.
Sending domain
Narrows sending and warmup activity to one client-owned domain.
All mailboxes and health filters
Filters the employee mailbox audit by evidence-based health status.
Search
Searches the employee mailbox audit by mailbox or domain.
Refresh mailbox audits
Reloads the selected client's latest stored daily snapshot.
Client send plan
Employee-only summary of weekly goal, pace, safe capacity, and protected capacity.
Run placement test
Employee-only control that sends neutral and representative probes from an active transport-ready Sender or Primary mailbox.
No action needed / Action queue
Summarizes whether current client deliverability signals need review. It does not change sending by itself.
Pause outreach / Throttle / Scale
Employee-only actions on eligible mailbox recommendations, with Undo when available.
Retry
Reloads the dashboard after a failed request.
Previous / Next
Moves through employee mailbox-audit results in pages of up to 25 rows while preserving the current search and diagnosis filter.

Common questions

Only the selected client. Client users cannot request another client's view.
Employees see the selected-client mailbox audit when All Domains is selected. Client users continue to see their authorized health and placement results without the staff-only account-level audit.
It is the share of audited mailboxes whose current sampled outreach fingerprint has completed the cached content review. A completed row shows a separate 0 to 100 AI score and one copy issue or summary alongside the deterministic rules score.
Queued means the current sampled copy is waiting for background review. Unavailable means there was not enough stored copy, the current evidence has no completed review, or the review could not complete. Authentication, reputation, placement, and protection evidence remain separate.
No. Client users can review available results, while only employees can choose a mailbox and start a controlled test.
The neutral control helps separate infrastructure and authentication issues from copy-specific issues. The representative campaign probe adds current outreach content evidence. Available Google Workspace and Microsoft 365 seeds are labeled separately.
A completed test can still lack readable neutral-control results from Google Workspace or Microsoft 365. SalesHive withholds the combined score and leaves the result neutral until both providers return evidence.
No. Missing provider coverage stays neutral and cannot trigger automatic mailbox protection.
It is SalesHive's diagnosis from available authentication, first-party outcomes, Google Postmaster evidence, placement, warming, volume, and content evidence. The confidence percentage shows how much current evidence supports that diagnosis, and the row gives one next action.
It is the share of audited mailboxes with enough attributable recent outcome evidence to assess first-party reputation. It measures evidence coverage, not mailbox health.
It is the share of audited mailboxes with usable reported Google metrics. Google reports domain-level traffic to personal Gmail accounts, shared by mailboxes on that domain. Low-volume domains may have no published data. Verification grants access but does not guarantee metrics. This percentage is evidence coverage, not inbox success or the share of healthy mailboxes.
No published data means Google returned no metrics for the requested period. Verification or access required means domain ownership or reporting-account access needs attention. Collection failed means the reporting connection needs repair and delivery health remains unknown. No usable snapshot requires checking enrollment and the latest collection. Reported metrics need review or urgent review refers to available provider metrics, not a failed collection.
A mailbox needs at least 50 recent sends and safely attributable bounce and unsubscribe signals. Historical or ambiguous client-level signals stay unattributed instead of creating a false mailbox score.
No. The suffix and managed-domain lifecycle are context only. SalesHive does not assign a quality score from the TLD by itself.
It is the configured weekly maximum for active mailboxes linked to a running cadence, based on five sending weekdays. It is separate from actual seven-day sending.
New provider-received signals can be tied to the exact receiving mailbox. Older records and ambiguous client-level signals may not identify one mailbox, so SalesHive leaves them unattributed and All Domains retains the complete client totals.
Image proxies, bots, and security scanners can load a tracking pixel without a person reading the message. SalesHive excludes those events from the Human-likely open rate while keeping their counts visible.
This page is scoped to one selected client. Fleet Deliverability is an employee-only CRM Operations workspace for comparing and triaging current clients.
The list can include active Sender and Primary mailboxes using delegated or connected Google Workspace, Microsoft 365, or SMTP/IMAP transport. A mailbox that needs reauthentication or lacks its required healthy connection stays out of the picker until it is ready.
The mailbox audit loads up to 25 matching rows at a time to keep the page responsive. Use Previous and Next for the remaining rows. Search and diagnosis filters apply before pagination.
Not by itself. The mailbox audit needs at least 50 inspected warming messages and 60% inspection coverage before applying spam-rate thresholds: 5% for a warning and 10% for critical. Review the diagnosis and recommended next action alongside authentication and placement evidence.
The test diagnosis identifies the measurement failure and asks staff to repair seed access and rerun before changing volume. A probe that could not be inspected is not proof that the message landed in spam.
No. A successful collection without published metrics stays neutral. A collection or permission error leaves delivery health unconfirmed and produces a repair recommendation in the employee mailbox audit. Follow that next action before changing volume.
No. Coverage says what SalesHive can measure. Missing Google metrics or incomplete inspection is not a failed delivery test. Review the separate diagnosis, dated provider evidence and placement results before deciding what action is needed.
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